If you witness harassment on the sales floor, what is the correct sequence of actions you should take?

• A. Record the incident and post publicly.
• B. Intervene safely if appropriate, report to supervisor per policy, and support the affected employee while maintaining confidentiality.
• C. Ignore and move on.
• D. Report to supervisor first, then intervene, then support.

Answer: (B)

When someone is harassed on the floor, the priority is to stop the harm quickly while following policy and supporting the affected person. The best sequence is to intervene safely if you can, report to a supervisor per policy to trigger formal action and documentation, and support the affected employee while keeping what happened confidential. This order addresses the immediate safety issue first, then ensures proper escalation and accountability, and finally provides care and privacy for the person affected.

Recording the incident publicly would violate privacy and could escalate the situation. Ignoring it fails the responsibility to ensure a safe workplace. Reporting to a supervisor first, then intervening, could delay stopping the harassment and protecting the person in the moment, and it misses the opportunity to provide immediate support and safety.